How to relocate a fibre box and other network equipment
If you want to move or change how fibre is set up at your address or you're renovating your home, we can help get it sorted safely and without damaging the network.
To request the relocation of fibre network equipment, first speak to your broadband provider. They can help discuss your requirements and then place a order with Chorus on your behalf.
Our steps
Step 1
(outside boundaries work only)
A Chorus service technician will contact you and make an appointment to assess your site.
Step 2
We'll send you a quote for the work.
Step 3
Accept and pay for the job - how to pay
Step 4
A Chorus service technician will visit to complete the work.
Inside boundary relocations
Fibre box (ONT) replacement
If your fibre box (optical network terminal) is missing or damaged, we can replace it.
Fixed price for this work: $331.97 excl. GST
Moving your fibre box (ONT)
If the location of your fibre box (optical network terminal) is inconvenient and needs to be moved during a renovation, we can make sure this is done safely and without damaging the device.
The exact position of where you require this to be relocated, can be discussed on site with the technician.
Fixed price for this work: $331.97 excl. GST
Cable relocation inside boundary only
Fibre cables that have been surface mounted along a fence, can be moved underground. Also, your current underground fibre service lead can be moved if necessary.
We can either bury underground or use an existing approved conduit that has already been laid.
Fixed price covers one single service lead under 30m of cable to be relocated.
Fixed price for this work: $494.20 excl. GST
Service leads down a right of way will be priced as per service lead.
Price on application
Note: Excludes Overhead to Underground of Chorus network. See Outside boundary relocations section, option 1.
Moving the exterior fibre box (ETP)
The exterior box for fibre can be relocated or temporarily disconnected if required for renovations or recladding.
The exact position of where you require this to be relocated can be discussed on site with the technician.
Fixed price for this work: $494.20 excl. GST
Disconnection for demolition
If you are removing a house or doing renovations, you can get the fibre disconnected. This will ensure records are kept up-to-date, for any future new services.
Fully disconnect fibre from premise per service lead.
Fixed price for this work: $208.10 excl. GST
Temporarily disconnect fibre per service lead, to be reconnected like for like, later once the work has been completed.
Fixed price for this work: $494.20 excl. GST
Copper Disconnection
If you are requiring your copper service lead to be disconnected, we can organize this for you.
Fixed price (per service lead) for this work: $137.97 excl. GST
Outside boundary relocations
Undergrounding cable from outside boundary (OHUG)
You can request the relocation of network equipment that extends outside your property boundary, for example requesting a OHUG (Overhead cables to Underground).
Price on application
Note: Remote Scope is completed for quote by information provided.
Pole relocation or removal
Sometimes a Chorus pole - that supports Chorus fibre or copper lines, is in the way of a major renovation or development. You can request the pole to be moved or replaced and complete your build as planned.
Price on application
Note: Remote Scope is completed for quote by information provided.
Plinth relocation or removal
Planning a new driveway or subdividing your section? Create a request to move, replace or remove a Chorus plinth - a network component that houses fibre or copper connection points.
Price on application
Note: Remote Scope is completed for quote by information provided.
Manhole relocation or removal
Our network is made up of many components such as wires, fibre, ducts, cabinets and manholes. You can request the relocation of a manhole that provides access to our fibre and copper lines.
Price on application
Note: Remote Scope is completed for quote by information provided.